Ethiopian Launches Mobile SMS based Flight Status Information and Cargo Shipment Tracking Service
Ethiopian Airlines, the largest and most profitable airline in Africa, is pleased to announce the commencement of Mobile Short Message Service (SMS) information system for customers in Ethiopia starting November 21, 2014.
The service will allow Ethiopian customers to check flight status and cargo shipment information by sending a mobile short code SMS text to the ethiotelecom 8611 messaging number instead of the regular mobile or fixed line call to Ethiopian Central Call Center.
The commencement of this mobile SMS service delivers information requested by customers instantly with the normal ethiotelecom SMS charge to customer enhancing the service quality and accessibility.
The service will allow Ethiopian customer to check flight availability, departure/arrival time, flight status and Cargo shipment tracking information instantly. Persons welcoming passengers on Ethiopian flights can now check the exact arrival time of expected flights with simply texting 8611 with “f” followed by the flight number or “R” followed by the route they are expecting. At the same time, cargo customers may track the whereabouts of their shipment by texting “c” followed by their Air Way Bill number of shipment without the need to come to Ethiopian Airlines Cargo terminal prior to the arrival of the shipment.
Tewolde Gebremariam, Chief Executive Officer of Ethiopian Airlines, said: “with the recent trends of the glob spinning hi-tech by the day, it is critical for Ethiopian Airlines to adopt a social business philosophy. We work hard to avail information at the fingertip of our customers in an effort to create friendly customer experience for our customers.”
Ethiopian will continuously work in improving customer experience and the mobile SMS service will soon come with more features.