[Cameroon] MTN’s network and customer relations have been certified ISO

MTN Cameroon, leader in the provision of communication solutions and mobile payment services in Cameroon announces that following a rigorous assessment, its Network Group and Customer Services were recently certified ISO 9001:2008 by SGS (Société Générale de Surveillance). Quality Management was audited on the basis of the following key principles: Customer Focus, Leadership, Involvement of People, Process Approach, Systems Approach, Continual Improvement, Factual Approach to decision-making and Mutual Beneficial Supplier Relations.

The International Organization for Standardization (ISO) 9001:2008 provides a Quality Management framework to manage businesses while ensuring a philosophy of continual improvement in all aspects. Externally assessed on an ongoing basis to ensure that these business practices are maintained, it also involves Top Management in the improvement of the Quality Management System and aids the organization to become customer-focused.

MTN Cameroon has the most extensive, robust and world-class communications network till date, which provides 93% of the population with the possibility to remain connected to their loved ones by bridging the digital divide. With this certification, its clients can be confident that MTN Cameroon’s Customer Services are dedicated to maintaining the highest efficiency, responsiveness and experience in achieving the company’s ultimate goal – guaranteed customer satisfaction. It also recognizes efforts made by the organization over the past two years to enhance its proximity to millions of MTN clients, today possessing 18 customer touch points nationwide on top of its extensive distribution chain to address customer needs.

  As an ISO 9001:2008 certified customer-oriented network provider, MTN Cameroon further confirms its leadership position in the Cameroonian telecommunications marketplace. MTN Cameroon’s network enhances corporate competiveness of local businesses through the provision of simple, affordable and accessible communication solutions, everywhere they go.

  “We are proud of the Quality Management of our network that ensures sustained customer satisfaction by producing and delivering services as well as providing support functions that meet customer needs and expectations. At MTN Cameroon, we strongly believe that our decision to become ISO 9001/2008 certified is a proactive one that not only responds to the ethical demands of our clients, but also demonstrates our commitment to providing quality services to all our customers”, says Karl Toriola, CEO MTN Cameroon.

 This double certification places MTN as an example to follow in its constant quest for service excellence. Excellence, like the leading telecommunications operator it is, that is oriented towards the accelerated development of the economic and socio-cultural environment in which it operates.

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